At 99Surprises, we aim to provide a delightful shopping experience. However, if you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a smooth and hassle-free process for returns and refunds.

1. Returns

Eligibility for Returns

• Time Frame: You may return products within 7 days of the delivery date.
  Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged, worn, or altered are not eligible for return.
• Non-Returnable Items: Certain items are non-returnable, including:
  – Custom or personalized products
  – Perishable goods (e.g., flowers, food items)
  – Gift cards
  – Items marked as “final sale”

Return Process

• Step 1: Contact our customer support at support@99surprises.com within 7 days of receiving your order. Please include your order number, the reason for the return, and any relevant details or images.
• Step 2: Our team will review your request and, if approved, provide you with return instructions and a return shipping address.
• Step 3: Carefully pack the item in its original packaging and ship it to the provided address. Please use a trackable shipping method, as 99Surprises is not responsible for items lost during return transit.

Return Shipping Costs

• Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part.
• Shipping Costs Refund: Original shipping costs are non-refundable unless the return is due to a defect or error.

2. Refunds

Refund Eligibility Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.

Refund Method

• Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Depending on your bank or payment provider, it may take additional time for the refund to be reflected in your account.

Partial Refunds

• Ineligible Returns: If the returned item is not in its original condition, is damaged, or is missing parts, only a partial refund may be granted.
• Late Returns: If you return an item after the 7-day return window, we may grant a partial refund at our discretion.

3. Exchanges

Eligibility for Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged upon delivery. If you need an exchange for the same item, please contact us within 7 days of receiving your order.
• Exchange Process: Follow the same steps as outlined in the “Returns” section. Once we receive the defective item, we will ship the replacement to you at no additional cost.

4. Cancellations

Order Cancellation

• Before Shipment: You may cancel your order within 24 hours of placing it by contacting us at support@99surprises.com. If the order has not yet been shipped, we will cancel it and issue a full refund.
• After Shipment: If your order has already been shipped, it cannot be canceled. However, you may return the item for a refund following the return policy.

5. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

• Email: support@99surprises.com
• Phone: +91 79001 72704